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Several diagnostic improvements for troubleshooting and managed services include a real-time voice quality monitor.

Licenses across multiple sites can now be centrally managed. Offline mode enables administrative programming when the system is inactive, and administrators can now push dynamic changes while the system is online. Several improvements facilitate administration. A new extended Web manager provides fuller access to configuration details. Post installation, a number of the R10 improvements go toward enhanced management. Avaya also enhanced its LDAP integration and simplified the UC client install process. For example, IP Office R10 enables automatic detection of other IP Office systems and related components. R10 will streamline deployments, simplify management, increase resiliency and security, improve performance and capacities, and enable experience improvements.Īvaya has made a number of changes in R10 that reduce installation time. R10 doesn't have a lot of new end-user features, but instead offers improvements that IT operations and service providers will appreciate, he explained.Ĭloud-delivered services have many additional requirements over premises-based solutions. "A lot of the enhancements made in R10 are very important for premises-based deployments, but these improvements are absolutely critical for cloud," said Bob Romano, director of SMB/midmarket product marketing at Avaya. Rather than build out a direct, public cloud service, it has cloud-enabled its IP Office platform as a service that its partners can deliver (see related post, " Know Your Avaya IP Office Hybrid Options"). Avaya has taken a different path to the cloud than most of its competitors. Today Avaya announced the availability of IP Office Release 10 (R10), which largely focuses on the cloud. Avaya reports it has shipped over half a million IP Office systems globally, and that more than 3,000 channel partners sell the platform. The UC platform has grown from its SMB roots into a midmarket solution that supports up to 3,000 users with broad UC capabilities. No product at Avaya has received as many upgrades and enhancements as has IP Office.